top of page

Policies

At Laura Rae Craft Co. we value your privacy and safety and are committed to protecting your personal data. We use secure booking systems to ensure that your data is safe and confidential. 

Privacy Policy

This privacy policy was last updated on 26 March 2024.

Introduction

  • Trading as Laura Rae Craft Co. Sole trader.

  • Your feedback and suggestions on this notice are welcome. If you have any questions about this privacy notice please contact laura@lauraraecraft.co.uk.

 

What are my rights under the Data Protection Law?

  • Under the Data Protection Act 2018, you have the right:

    • To be informed about what data is being held about you, and how it is processed and managed. This is outlined in this privacy statement.

    • Of access to data that is held about you.

    • To rectification if the data that is held about you is inaccurate or incomplete.

    • To erasure of data that is held about you.

    • To restrict processing of data that is held about you. In this instance, data may not be deleted, but a certain restriction or total restriction of data processing may be requested.

    • To data portability of data that is held about you.

    • To object to the way your data it being held, processed, or managed.

  • You also have the right to lodge a complaint directly with Laura Rae Craft Co. about any data management concern.

  • To exercise any of the legal rights stated above, please contact laura@lauraraecraft.co.uk.

  • The Information Commissioner's Office (supervisory authority for data protection issues in England and Wales) can be contacted for further escalation.

 

What information does Laura Rae Craft Co. collect?

  • When you purchase a training course, workshop or masterclass, Laura Rae Craft Co. will collect and store the name, email address, telephone number, and payment information you enter on the website. This is collected to fulfil a contract with you and enable communication about the service you have purchased. Your personal data will be used for the specific reasons stated above only.

  • When you purchase private tuition, Laura Rae Craft Co. will collect your postal address in addition to your name, email address, telephone number, and payment information. This is to set the location of the tuition. Your personal data will be used for the specific reasons stated above only.

  • Laura Rae Craft Co. collects the Internet protocol (IP) address used to connect your computer to the internet, where consent has been given through cookies. This personal data will be used for the purpose of business analytics. Personal data is pseudonymised.

  • When you purchase an item from the Laura Rae Craft Co. Etsy shop, Etsy act as the data controller and are responsible for the management of your personal data. Laura Rae Craft Co. act as a data processor and is bound by Etsy’s data protection policies.

  • When you contact Laura Rae Craft Co. to make an enquiry about one of the services either by phone, email, enquiry page or via social media, Laura Rae Craft Co. will usually collect your name, contact details and any other personal data that forms part of your message. This is because it is a legitimate interest to make sure that queries are responded to properly.

 

Why does Laura Rae Craft Co. collect personal data?

  • Laura Rae Craft Co. collects non-personal and personal data for the following purposes:

    • To provide and operate services, training courses, workshops, and masterclasses.

    • To provide users with ongoing customer assistance and technical support.

    • To be able to contact visitors and users with general or personalised service-related notices and promotional messages.

    • To create aggregated statistical data and other aggregated and/or inferred non-personal information to provide and improve respective services.

    • To comply with any applicable laws and regulations.

 

How does Laura Rae Craft Co. store, use, share and disclose my personal data?

  • Laura Rae Craft Co. is hosted on the Wix.com platform. Wix.com provide an online platform that allows Laura Rae Craft Co. to sell products and services to you.

  • Your data is stored on Wix.com data storage databases and the general Wix.com applications.

  • Wix.com store your data on secure servers behind a firewall. Please view their Privacy Policy for more information.

  • All direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information.

  • The Laura Rae Craft Co. website may contain links to other websites that are not operated by Wix.com or Laura Rae Craft Co. directly. If you are directed to a third-party site, it is strongly advised that you review the privacy policy of said site.

  • Laura Rae Craft Co. may have a duty to disclose or share your personal data to comply with any legal obligation.

 

How long does Laura Rae Craft Co. keep my data for?

  • Laura Rae Craft Co. will only retain your personal data for as long as it is needed, unless retention is required to comply with any legal, accounting, or regulatory requirements.

  • In some circumstances Laura Rae Craft Co. may anonymise your personal data so that it can no longer be associated with you. This anonymised data can be used indefinitely by Laura Rae Craft Co. without notifying you. Anonymised data is used to analyse and improve services moving forward.

 

How does Laura Rae Craft Co. communicate with site visitors?

  • Laura Rae Craft Co. may contact you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about an event, workshop or class, or as otherwise necessary to contact you to enforce our user agreement. For these purposes Laura Rae Craft Co. may contact you via email, telephone, text messages, and postal mail.

 

Cookies

  • This website uses cookies to distinguish you from other users. This helps Laura Rae Craft Co. to provide you with a good experience when browsing the site and enables site improvements.

  • Laura Rae Craft Co. only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

  • You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    • Cookie Name | Purpose | Duration | Cookie Type

    • XSRF-TOKEN | Used for security reasons | Session | Essential

    • hs | Used for security reasons | Session | Essential

    • svSession | Used in connection with user login | 12 months | Essential

    • SSR-caching | Used to indicate the system from which the site was rendered | 1 minute | Essential

    • _wixCIDX | Used for system monitoring/debugging | 3 months | Essential

    • _wix_browser_sess | Used for system monitoring/debugging | session | Essential

    • consent-policy | Used for cookie banner parameters | 12 months | Essential

    • smSession | Used to identify logged in site members | Session | Essential

    • TS* | Used for security and anti-fraud reasons | Session | Essential

    • bSession | Used for system effectiveness measurement | 30 minutes | Essential

    • fedops.logger.X | Used for stability/effectiveness measurement |12 months | Essential

    • wixLanguage | Used on multilingual websites to save user language preference | 12 months | Functional

  • The following links explain how to access cookie settings in various browsers:

  • Google analytics is used to monitor engagement and website usage. This is to improve the services and communications offered to users. To opt out of being tracked by Google Analytics across all websites, click here.

 

Privacy policy updates

  • Laura Rae Craft Co. reserve the right to modify this privacy policy at any time, so please review it frequently.

  • Changes and clarifications will take effect immediately upon their posting on the website.

  • If material changes to this policy, Laura Rae Craft Co. will notify you here that it has been updated by revising the ‘last updated’ date.

Booking Policy

This booking policy was last updated on 29 March 2024.

Values

​

  • Laura Rae Craft Co. believe in harbouring an inclusive environment for all learners. Students are therefore required to conduct themselves in a proper manner. Behaviour that causes discomfort or upset to a peer, teacher or partner may result in expulsion from the session, and in extreme cases, denial of attendance to future sessions..

​

Course Obligations

  • Students are required to follow the pattern selected by the course tutor during workshops. Alternative workshops and private tuition are available for those who wish to follow an alternative pattern.

  • Workshops and masterclasses are delivered at a variety of ability levels. Laura Rae Craft Co. requests that prospective students take note of these levels and only attend appropriate sessions. Whilst it is expected that students will have slight differences in competency levels, if a student’s ability were to impact on the development of the rest of the class, the student may be requested to transfer to a more appropriate class.

Shop venues only

  • Fabric for the session is selected and supplied by the host venue. If an alternative fabric is desired, it is requested that the student uses the workshop fabric as a practice run.

  • Workshops are delivered in a public and working shop. It is requested that students wear appropriate footwear and comply with the shop’s health and safety policies.

 

Bookings

  • Students are required to be 16 years+.

  • Full payment is required at booking to secure a place on the workshop.

  • Accepted online payment methods include:

  • Cancellations are permitted up to 24 hours in advance of the session start time. Students requesting a cancellation within 24 hours of the session start time will be offered a transfer to an alternative course.

  • The transferring to an alternative course for non-attending students without correspondence is at the discretion of Laura Rae Craft Co.

  • Laura Rae Craft Co. reserves the right to issue refunds when deemed appropriate.

  • Students are required to complete a booking form detailing their name, telephone number, email, and home address. Personal data is collected and stored by Wix.com and will only be used for its intended purpose. Data is kept up to date and not held for longer than is necessary.

  • Laura Rae Craft Co. requires a minimum of four students to be booked for any session. A class with fewer than three bookings may run at the discretion of the teacher, but we reserve the right to reschedule undersubscribed classes.

  • As with the nature of group classes, late arrivals can impact the progress of the rest in the class. Laura Rae Craft Co. reserves the right to refuse entry to late arrivals if it is deemed detrimental on the wider class. If students are running late, please contact the class tutor.

  • In the unlikely event where Laura Rae Craft Co. needs to cancel  inor postpone a class due to an unavoidable circumstance (extreme weather, venue issues, sickness), students will be given notice of this prior to the event. Where possible, you will receive no less than 24 hours, although this is sometimes unavoidable. Students will be entitled to a refund or enrolment to an alternative course.

Booking Policy
bottom of page